Customer Care

FAQ’S:

Online Shipping Order:

1.How long will it take to get my order?

We take care of each product in our eco-friendly packaging to ensure the best quality journey to your home. We will process your order within 1-3 business days, orders cut off time is 12:00 pm. You should expect it after the shipping time, depending on the method that you selected. You can expect a transit time of 2-8 days once received by USPS, UPS or FedEx, depending on your location. These are only estimates, it depends on the postal office company. The delivery times may vary. Orders usually take no more than 5 business days to arrive once shipped. You'll get a shipping notification email with tracking when it's on the way! 

 

2- Can I cancel my order?

Yes, please send us an email within 8 hours of placing your order to info@thegreen-corner.com with a subject line “ORDER CANCELLATION” Please expect an email confirmation from our team with further updates on the procedure.

3- Steps to obtain a refund or returned your online order?

We produce all products on a made-to-order basis. That means minimal stock, minimal returns and no emissions from running large warehouses. Due to the personalized nature of these products, we don’t accept returns. Our products are final sale. 

However, if you're not 100% happy with your order. Please send us an e-mail to: info@thegreen-corner.com with the subject line “REFUND OR RETURNED” our team with further updates on the procedure. You must send the merchandise by regular mail. When the product is received, we refund the amount of the product price to your payment method. If the product that you bought is a plant, follow these instructions:

• If your plant arrives damaged and doesn't bounce back after travel, struggles to settle into its new home, or if you're simply not satisfied with your order, let us know within 12 days of delivery with photos of the issue. Depending on the plant's condition, availability, and weather, we'll offer store credit or a replacement.
• The plants are ever-changing and may have minor blemishes or imperfections - that's what makes them uniquely beautiful! It's normal for plants to experience some stress or shed leaves after shipping. They may need time to adjust. Issues like these are easily remedied. Our team will help decipher the root cause of any issues and find a way forward.
• Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.
• Shipping and processing fees are nonrefundable.
• Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

4- Where do you ship?

We only ship within the USA's lower 48 states. Currently, we aren't able to ship to Alaska and Hawaii. We do not ship internationally – including US territories – or provide phytosanitary certifications

5- Can I make changes to my order?

Orders cannot be changed once they have been placed. This includes removing or adding items or combining multiple orders. Please review your order carefully before checking out!

Plant Care:

How much and how often do I water?

Some plants have varying water needs; for instance, interior plants require watering weekly. The succulents may only require watering once or twice a month, while ferns may need weekly watering. Most houseplants benefit from watering every 8-10 days but adjust based on your environment. Use the guide that you have in the webpage for each plant. Also consider the temperature, as the soil. Always check soil moisture before watering and avoid letting plants sit in standing water for too long.

How do I repot or move my plant to other pot?

To repot a plant, you'll need soil mix, a pot, and water. First, prepare by laying a layer of soil mix in the pot. Then, gently remove the plant from its current pot, loosening the roots if necessary. Check the roots. Place the plant in the new pot, filling in around it with soil. Water thoroughly until it drains from the bottom. Avoid fertilizing right after repotting.